Communicating a Service Offering in Cairns
Because services are not touchable, marketing communications for services do more than market services. Communications make services more tangible, and present prospects something firm to make reference to.
As a result, marketing communications for most services drag around a heavier load than communications for products. A bright red Porsche 911 convertible, for example, chants loudly and beautifully for itself. Very few services speak for themselves at all.
We implicitly trust most products. We trust that our new tyres won’t blow out, our brown sugar will taste sweet, and our aspirin will soothe our headaches without bad side effects. But we are far less trusting and certain about most services.
We worry that our lawyers and web designers will toil on our behalf more than necessary, and bill more than necessary. We are concerned that the latest weight loss service will fail, just like the five we have tried before. We worry that our builders will exceed their budget and complete the job weeks after they promised. We worry that the collection agency we engage for our service will badger our clients worth keeping and collect only a small part of our outstanding receivables.
So unlike communicating about products, communicating about services must make the service more tangible and real, and must reduce risk for the worried prospect. It’s not like selling Porsche automobiles.
For more information about services marketing and making services more concrete, visit Rob Johnson’s Twitter page. Sponsored by Rob Johnson of http://seocairns.seovoodoo.com.au/
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